At B International Gym, we strive to provide our members with the best fitness experience possible. We understand that circumstances may arise where you may need to request a refund. Please review our refund policy below to understand your options and our procedures.
1. Membership Fees
- Monthly Memberships: Membership fees are non-refundable once the payment has been processed. If you wish to cancel your membership, you may do so according to the terms outlined in your membership agreement.
- Annual Memberships: If you cancel your annual membership within 30 days of purchase, you may be eligible for a partial refund, minus any administrative fees and the cost of services used (e.g., personal training sessions, classes attended). After 30 days, annual membership fees are non-refundable.
2. Personal Training Packages
- Unused Sessions: If you purchase a personal training package and do not use any sessions, you may request a full refund within 14 days of purchase. After 14 days, refunds will be prorated based on the number of sessions used.
- Used Sessions: No refunds will be provided for sessions that have already been completed.
3. Group Classes and Special Programs
- Cancellation by Member: If you cancel your registration for a group class or special program at least 7 days before the start date, you may be eligible for a full refund. Cancellations made within 7 days of the start date are non-refundable.
- Cancellation by Gym: If B International Gym cancels a class or program, you will receive a full refund or the option to transfer your payment to another class/program.
4. Merchandise
- Unused Merchandise: Unused merchandise in its original packaging may be returned within 30 days of purchase for a full refund or exchange. Proof of purchase is required.
- Used or Damaged Merchandise: We do not accept returns or provide refunds for used or damaged merchandise unless the item is defective. If the item is defective, please contact us within 14 days of purchase for a replacement or refund.
5. Processing Refunds
- All refund requests must be submitted in writing to binternationalgymranchi@gmail.com or in person at our front desk.
- Refund will be credited to original payment method within 7 -10 business days
6. Exceptions
- Refunds will not be provided for services or products that have been fully utilized or for reasons unrelated to the gym’s performance (e.g., change of mind, relocation, or personal circumstances).
7. Contact Us
If you have any questions about our refund policy or need assistance, please contact us at:
B International Gym
Email: binternationalgymranchi@gmail.com
Phone: +91-8689899169
Thank you for being a valued member of B International Gym. We appreciate your understanding and cooperation with our refund policy.
Note: This refund policy is subject to change without prior notice. Please check our website for the most up-to-date information.